Returns & Exchanges

We want you to love your handcrafted Naot footwear, which is why we offer a 30-day return window for unworn items in their original packaging. Please ensure the soles are clean and free of wear to qualify for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Follow the prompts to generate a prepaid shipping label and download the return authorization slip to include inside your package.

3

Pack Your Footwear

Place the unworn shoes in their original Naot shoebox and secure them inside a sturdy shipping carton to prevent damage during transit.

4

Ship and Track

Drop your package off at any authorized carrier location and keep your tracking receipt; your refund will be processed within 7-10 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing