Frequently Asked Questions
Everything you need to know about our handcrafted comfort and style.
What makes Naot footwear unique?
Our footwear features a unique anatomical cork and latex footbed that molds to the shape of your foot with wear, providing personalized support and all-day comfort.
How do I determine my correct size?
Naot uses European sizing. We provide a comprehensive size conversion chart on each product page to help you find the perfect fit between US and EU standards.
What is your return policy?
We offer a 30-day return window for unworn merchandise in its original packaging. Please ensure the soles are clean and the items are in resalable condition.
Can the footbeds be replaced?
Yes, many of our styles feature removable footbeds, allowing you to replace them with fresh Naot insoles or your own custom orthotics to extend the life of your shoes.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
How should I care for my leather Naot shoes?
We recommend using a high-quality leather cream or conditioner to keep the leather supple. For suede styles, use a suede brush to remove surface dirt and maintain the nap.